Frequently asked questions

FAQ

What types of party supplies do you offer?

We offer a wide selection of party supplies including balloons, themed decorations, backdrops, and specialty décor for birthdays, weddings, baby showers, corporate events, and more.

How long does shipping take?

Shipping times vary by item and supplier. Standard delivery typically takes 5–12 business days. Estimated delivery times are listed on each product page. (Should I include a sentence about suppliers outside of the US?)

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email so you can follow your delivery every step of the way. (Is this the case?)

What is your return policy?

Eligible items may be returned within 7–14 days of delivery if unused and in original packaging. Custom or personalized items are non-refundable. (Is this the case?)

What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund as quickly as possible.